ocr: CONTACTMIHOUISIDE SERMICEPROYIDERS Electrons 24.6% Telephone 75.4% Unix Electonic 19.9% relephone. 801% Windows OS/2 sourcess Ustequest Figure 4. Unix users are less akely to pick up the tele- phone than users ofWindows and OS/2. The number of clectronic tech support incidents is expected to Ncrease to 32 percent and 26.5 percent, respectively, by 1998.
